List of Frequently Asked Questions
- Warranty Policy
- Return Policy
- Incorrect or Damaged Items
- How do I cancel an order I have placed?
Warranty Policy
- Hardware items, excluding clearance and refurbished products, carry a one-year carry-in limited warranty against defects, unless otherwise mentioned.
- Accessories carry a 90-days carry-in limited warranty against defects, unless otherwise mentioned.
- The limited warranty is not applicable for consumables items, stickers, etc.
- The limited warranty does not cover problems that result from:
- External causes such as accident, abuse, misuse, or problems with electrical power.
- Servicing not authorized by ITSTORE.COM.MY.
- Usage that is not in accordance with product instructions.
- The limited warranty on all items begins on the date of the order.
- The limited warranty covers defects in materials and workmanship.
- The warranty period is not extended if we repair or replace a warranted item or any parts.
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Return Policy
- Goods sold are non-refundable.
- Return or exchange is only applicable for items found defective when first arrived.
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Incorrect or Damaged Items
If you received your package and it is damaged or incorrect, please contact us within the next business day so we can work on getting it corrected for you.
Please provide your order number which is listed in the order confirmation e-mail you received.
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How do I cancel an order I have placed?
You can request to cancel your order if it has not been processed or sent.
Please provide your order number which is listed in the order confirmation e-mail you received.
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